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	1.		Service operations management improving service delivery by Johnston, Robert and Clark, Graham Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: Noida Pearson 2008 Availability: Items available for loan: IIM Kashipur (3)Call number: 658.5 JOH, ... Place hold Add to cart (remove)
	2.		Service operations management improving service delivery / by Robert Johnston and Graham Clark by Johnston, Robert and Clark, Graham Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: Noida Pearson 2005 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.5 JOH. Place hold Add to cart (remove)
	3.		Service operations management improving service delivery / by Robert Johnston and Graham Clark by Johnston, Robert and Clark, Graham Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: Noida Pearson 2005 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.5 JOH. Place hold Add to cart (remove)
	4.		Service management operations, strategy, information technology by Fitzsimmons, James A. and Fitzsimmons, Mona J Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: Chennai McGraw Hill Education 2011 Availability: Items available for loan: IIM Kashipur (1)Call number: 658 FIT. Place hold Add to cart (remove)
	5.		Service management operations, strategy, information technology/ by James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi by Fitzsimmons, James A., Fitzsimmons, Mona J. and Bordoloi, Sanjeev Edition: 8th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: Chennai McGraw Hill Education 2014 Availability: Items available for loan: IIM Kashipur (1)Call number: 658 FIT. Place hold Add to cart (remove)
	6.		Service management operations, strategy, information technology/ by James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi by Fitzsimmons, James A., Fitzsimmons, Mona J. and Bordoloi, Sanjeev Edition: 8th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chennai Mcgraw Hill Education 2014 Availability: Items available for loan: IIM Kashipur (1)Call number: 658 FIT. Place hold Add to cart (remove)
	7.		Service and operations management by Cengiz Haksever and Barry Render by Haksever, Cengiz Render, Barry Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chennai World Scientific Publishing 2020 Availability: Items available for loan: IIM Kashipur (1)Call number: 658 HAK. Place hold Add to cart (remove)
	8.		This is service design thinking by Stickdorn, Marc Schneider, Jakob Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken John Wiley & Sons 2011 Availability: Items available for loan: IIM Kashipur (1)Call number: 658 . Place hold Add to cart (remove)
	9.		Service management Operations, strategy, information technology by Fitzsimmons, James A Fitzsimmons, J.Mona Edition: 7th Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi McGraw Hill Education 2014 Availability: Items available for loan: IIM Kashipur (1)Call number: 658 . Place hold Add to cart (remove)
	10.		Service operations management the total experience by Parker, David W Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cheltenham Edward Elgar 2012 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.5 PAR. Place hold Add to cart (remove)
	11.		Lean six sigma service excellence a guide to green belt certification and bottom line improvement by Taylor, Gerald M Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Cengage Learning 2014 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.4013 TRY. Place hold Add to cart (remove)
	12.		Service management operations, strategy, information technology by Fitzsimmons, James A. and Fitzsimmons, Mona J Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi McGraw Hill Education 2011 Availability: Items available for loan: IIM Kashipur (1)Call number: 658 FIT. Place hold Add to cart (remove)
	13.		Quality management: by Beckford, John Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Routledge, 2023 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.562 BEC. Place hold Add to cart (remove)

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