Results of search for 'su:"Customer services"' › Indian Institute Of Management, Kashipur catalog

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	1.		Service supply chain systems a systems engineering approach by Choi, Tsan-Ming, ed Series: Communications in cybernetics, systems science and engineering; no.8 Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: London CRC Press 2016 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.7 CHO. Place hold Add to cart (remove)
	2.		Reorganize for resilience Putting customers at the centere of your business by Gulati, Ranjay Material type: Text Publication details: Boston Harvard Business School Press 2009 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 . Place hold Add to cart (remove)
	3.		Organisational schizophrenia impact on customer service quality/ by Gopal K. Gureja by Gureja, Gopal K Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: New Delhi Sage 2013 Availability: Items available for loan: IIM Kashipur (4)Call number: 658.812 GUR, ... Place hold Add to cart (remove)
	4.		Services marketing integrating customer focus across the firm/ by Valarie A. Zeithaml...[et.al.] by Zeithaml, Valarie A...[et.al.] Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: Chennai McGraw Hill Education 2018 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)
	5.		Services marketing integrating customer focus across the firm by Zeithaml, Valarie A. [et. al.] Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: Chennai McGraw Hill Education 2018 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)
	6.		Ownership quotient: Putting the service profit chain to work for unbeatable competitive advantage by Heskett, James L Sasser, W. Earl Wheeler, Joe Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Press 2008 Availability: Items available for loan: IIM Kashipur (1)Call number: 659.1 . Place hold Add to cart (remove)
	7.		Empowered: Unleash your employees, energize your customers, transform your business by Bernoff, Josh Schadler, Ted Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Review Press 2010 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.4038 . Place hold Add to cart (remove)
	8.		Customer equity by Blattberg, Robert C Getz, Gary Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business School Press 2001 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 . Place hold Add to cart (remove)
	9.		Connecting with your customers by H.B.R Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business School Press 2006 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 . Place hold Add to cart (remove)
	10.		Routledge handbook of service research insights and ideas edited by Eileen Bridges and Kendra Fowler by Bridges, Eileen [ed.] Fowler, Kendra [ed.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Routledge 2020 Availability: Items available for loan: IIM Kashipur (1)Call number: 658 ROU. Place hold Add to cart (remove)
	11.		Services marketing integrating customer focus across the firm/ by Valarie A. Zeithaml...[et.al.] by Zeithaml, Valarie A...[et.al.] Edition: 07th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chennai McGraw Hill Education 2019 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)
	12.		Services marketing integrating customer focus across the firm by Valarie A. Zeithaml ...[et. al.] by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 07th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chennai McGraw Hill Education Private Limited 2018 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)
	13.		Services marketing people technology strategy by Jochen Wirtz and Christopher Lovelock by Wirtz, Jochen Lovelock, Christopher Edition: 9th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey World Scientific 2022 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8 WIR. Place hold Add to cart (remove)
	14.		Invented here Maximizing your organizations internal growth and by Victor, Bart Boynton, Andrew C Material type: Text Publication details: Boston Harvard Business School Press 1998 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.406 . Place hold Add to cart (remove)
	15.		Service marketing integrating customer focus across the firm by Valarie A. Zeithaml ...[et. al.] by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Greater Nodia McGraw Hill Education (India) Private Limited 2018 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)
	16.		Innovators dilemma When new technologies cause great firms to fail by Christensen, Clayton M Material type: Text Publication details: Boston Harvard Business Review Press 1997 Availability: Items available for loan: IIM Kashipur (1)Call number: 658 . Place hold Add to cart (remove)
	17.		Service innovation How to go from customer needs tobreakthrough services by Bettencourt, Lance A Ulwick, Tony Material type: Text Publication details: New Delhi McGraw Hill 2010 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 . Place hold Add to cart (remove)
	18.		Managing quality customer service A prectical guide for establishing a service operation by Martin, William B Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Viva books 2004 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 . Place hold Add to cart (remove)
	19.		Keeping score Using the right metrics to drive world-class performance by Brown, Mark graham Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice Hall 2007 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 . Place hold Add to cart (remove)
	20.		Innovative quick response programs in logistics and supply chain management by Cheng, T. C. Edwin, ed Choi, Tsan-Ming, ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Springer 2010 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.7 . Place hold Add to cart (remove)

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