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	1.		What great service leaders know & do creating breakthroughs in service firms by Heskett, James L., Sasser, W. Earl and Schlesinger, Leonard A Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: California Berrett-Koehler Publishers 2015 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.4092 HES. Place hold Add to cart (remove)
	2.		Ownership quotient: Putting the service profit chain to work for unbeatable competitive advantage by Heskett, James L Sasser, W. Earl Wheeler, Joe Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Press 2008 Availability: Items available for loan: IIM Kashipur (1)Call number: 659.1 . Place hold Add to cart (remove)
	3.		Cases in operations management analysis and action by W Earl Sasser ...[et. al.] by Sasser, W Earl Clark, Kim B Garvin, David A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Homewood Richard D Irwin 1982 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.5 SAS. Place hold Add to cart (remove)

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