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1.
Service management operations, strategy, information technology/ by James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi by
Edition: 8th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Chennai McGraw Hill Education 2014
Availability: Items available for loan: IIM Kashipur (1)Call number: 658 FIT.

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2.
Service management operations, strategy, information technology by
Edition: 8th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New York McGraw Hill 2018
Availability: Items available for loan: IIM Kashipur (1)Call number: 658 FIT.

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3.
Service management operations, strategy, information technology/ by James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi by
Edition: 8th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai Mcgraw Hill Education 2014
Availability: Items available for loan: IIM Kashipur (1)Call number: 658 FIT.

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4.
Service management operations, strategy, information technology by
Edition: 08th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai McGraw Hill Education 2014
Availability: Items available for loan: IIM Kashipur (1)Call number: 658 FIT.

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5.
Service management operations, strategy, information technology by Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons by
Edition: 9th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai McGraw Hill Education (India) Private Limited 2019
Availability: Items available for loan: IIM Kashipur (1)Call number: 658 BOR.

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