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	1.		Service operations management improving service delivery by Johnston, Robert and Clark, Graham Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: Noida Pearson 2008 Availability: Items available for loan: IIM Kashipur (3)Call number: 658.5 JOH, ... Place hold Add to cart (remove)
	2.		Service operations management improving service delivery / by Robert Johnston and Graham Clark by Johnston, Robert and Clark, Graham Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: Noida Pearson 2005 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.5 JOH. Place hold Add to cart (remove)
	3.		Service operations management improving service delivery / by Robert Johnston and Graham Clark by Johnston, Robert and Clark, Graham Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: Noida Pearson 2005 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.5 JOH. Place hold Add to cart (remove)
	4.		Service management operations, strategy, information technology by Fitzsimmons, James A. Fitzsimmons, Mona J. & Bordoloi, Sanjeev K Edition: 8th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: ENG Publication details: New York McGraw Hill 2018 Availability: Items available for loan: IIM Kashipur (1)Call number: 658 FIT. Place hold Add to cart (remove)
	5.		Service management operations, strategy, information technology by Fitzsimmons, James A. Fitzsimmons, Mona J. & Bordoloi, Sanjeev K Edition: 08th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chennai McGraw Hill Education 2014 Availability: Items available for loan: IIM Kashipur (1)Call number: 658 FIT. Place hold Add to cart (remove)
	6.		Service management operations, strategy, information technology by Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons by Bordoloi, Sanjeev Fitzsimmons, James A [.] Fitzsimmons, Mona J Edition: 9th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chennai McGraw Hill Education (India) Private Limited 2019 Availability: Items available for loan: IIM Kashipur (1)Call number: 658 BOR. Place hold Add to cart (remove)
	7.		Call centre training handbook Complete gui de to lwarning development in contact centres by Wilson, John P Material type: Text Publication details: New Delhi Kogan Page 2009 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.31245 . Place hold Add to cart (remove)
	8.		Supply chain management strategy, planning and operation by Chopra, Sunil Meindl, Peter Kalra, Dharam Vir Edition: 6th Material type: Text Publication details: New Delhi Pearson 2010 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.7 CHO. Place hold Add to cart (remove)
	9.		Supply chain management strategy, planning, and operation by Chopra, Sunil Meindl, Peter Kalra, D.V Edition: 15th Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi Pearson 2013 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.7 . Place hold Add to cart (remove)
	10.		Connected company by Gray, Dave Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai SPD 2012 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.872 GRA. Place hold Add to cart (remove)

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