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Commit to quality/

By:

Townsend, Patrick L

Contributor(s):

Gebhardt, Joan E

Material type: Text

TextPublication details: New York : John Wiley, 1990.Description: xviii, 221pSubject(s):

DDC classification:

658.562 TOW

Summary: This exhaustive look at the quality team process is the first book to deal exclusively with implementing a quality program in a service business. It discusses implementation, development, value analysis and the differences between quality team and quality circle concepts, and examines in detail the successful quality program explaining both how and why the program worked.

Item type:

Book

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	IIM Kashipur	658.562 TOW (Browse shelf(Opens below))	Available		11486

Includes index.

This exhaustive look at the quality team process is the first book to deal exclusively with implementing a quality program in a service business. It discusses implementation, development, value analysis and the differences between quality team and quality circle concepts, and examines in detail the successful quality program explaining both how and why the program worked.

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