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1.
Metrics - based process mapping Indentifying and eliminating waste in office and service by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London CRC Press 2013
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.515 .

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2.
The kaizen event planner Achieving rapid improvement in office, service, and by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London CRC Press 2007
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.515 .

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