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	1.		Services marketing integrating customer focus across the firm by Valarie A. Zeithaml ...[et. al.] by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 07th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chennai McGraw Hill Education Private Limited 2018 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)
	2.		Service marketing integrating customer focus across the firm by Valarie A. Zeithaml ...[et. al.] by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Greater Nodia McGraw Hill Education (India) Private Limited 2018 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)
	3.		Services marketing Integrating customer focus across the firm by Zithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. Material type: Text Publication details: New Delhi Tata McGraw Hill 2011 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)
	4.		Servises marketing Integrating customer focus across the firm by Zeithaml, Valarie A Bitner, Mary Jo Edition: 6th Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi McGraw Hill 2013 Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8 . Place hold Add to cart (remove)

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