Total quality management:

By:

Ahluwalia, J. S

Material type: Text

TextPublication details: New Delhi: Tata McGraw-Hill, 1997.Description: xvi,739pISBN:

0074631861

Subject(s):

DDC classification:

658.562 AHL

Summary: A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

Item type:

Book

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	IIM Kashipur	658.562 AHL (Browse shelf(Opens below))	Available		11509

Includes index.

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

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