IT service management:

By:

Brewster, Ernest

Contributor(s):

Material type: Text

TextPublication details: New Delhi: Viva Books, 2011Description: xxiv, 188pISBN:

9781906124199

Subject(s):

DDC classification:

004.068 BRE

Summary: ITIL and IT Service Management have been practised successfully around the world for more than 20 years. ITIL is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. It was developed following the recognition that organizations were becoming increasingly dependent on IT to satisfy their corporate aims and meet their business needs. Such dependence leads to an increased requirement for reliable, high-quality IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management.

Item type:

Book

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	IIM Kashipur	004.068 BRE (Browse shelf(Opens below))	Available		337

Includes index.

ITIL and IT Service Management have been practised successfully around the world for more than 20 years. ITIL is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. It was developed following the recognition that organizations were becoming increasingly dependent on IT to satisfy their corporate aims and meet their business needs. Such dependence leads to an increased requirement for reliable, high-quality IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management.

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