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41.
Net gain Expanding markets through virtual communities by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Harvard Business School Press 1997
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.800285467 .

42.
Incereasing customer loyalty by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Harvard Business School Press 2011
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8343 .

43.
Gemba walks for service excellence The step-by-step guide for indentifying service delighters by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London CRC Press 2012
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 .

44.
The compliance busines and its customers Gaining competitive advantage by controlling your customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Palgrave Macmillan 2012
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.81202854678 .

45.
Using type in selling Building costomer ralationships with the myers - briggs type by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: California CPP 2013
Availability: Items available for loan: IIM Kashipur (1)Call number: 155.264 .

46.
Old rules of marketing are dead 6 New rules to reinvent your brand and ignite your business by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2011
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.827 .

47.
Total access by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Harvard Business School Press 2002
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 .

48.
Managing customer value One stage at a time by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Cambridge University Press 2011
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 .

49.
Focusing on your customer Expert solutions to everyday challenges
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Harvard Business School Press 2011
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 .

50.
Tilt Shifting your strategy from products to customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Harvard Business Review Press 2013
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.802 .

51.
True story by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Harvard Business Review Press 2013
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8 .

52.
Managing customers as investments the strategic value of customers in the long run by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey Pearson Education 2005
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 GUP.

53.
Managing customers as investments the strategic value of customers in the long run by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey Pearson Education 2005
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 GUP.

54.
Power of the customer misbehavior drive growth and innovation by learning from your customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Palgrave Macmillan 2014
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8342 FIS.

55.
Supplier relationship management Unlocking the hidden value in your supply base by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Kogan Page 2014
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.72 OBR.

56.
Stakeholders matter a new paradigm for strategy in society by Series: Business, value creation and society
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi Cambridge University Press 2011
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.4012 SAC.

57.
New age of innovation driving co-created value through global networks by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi McGraw Hill 2008
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.4012 PRA.

58.
Customer rules the 39 essential rules for delivering sensational service by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: London Profile Books 2013
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.812 COC.

59. Book
Account-based growth by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi | Kogan Page | 2022
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8 BUR.

60. Ebooks
The customer experience model / Adyl Aliekperov. by Series:
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: New York, NY : Routledge, 2021Copyright date: �2021
Availability: Items available for loan: IIM Kashipur (1)Call number: 658.8/12.

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