TY  - BOOK
AU  - Bordoloi, Sanjeev
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J
TI  - Service management: operations, strategy, information technology
SN  - 9789355324870
U1  - 658 
PY  - 2019///
CY  - Chennai
PB  - McGraw Hill Education (India) Private Limited
KW  - Service Management
KW  - Service Enterprise
KW  - Service operations
N1  - Includes appendix, name index, and subject index
ER  -