Bordoloi, Sanjeev <br/><br/>
Service management  operations, strategy, information technology 
by Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons 
 - 9th ed. 
 - Chennai  McGraw Hill Education (India) Private Limited  2019 
 - 520p. 
<br/><br/> Includes appendix, name index, and subject index. 
<br/><br/><label>ISBN: </label>9789355324870 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Management<br/>Service Enterprise<br/>Service operations
<br/><br/><label>Dewey Class. No.: </label>658  / BOR