TY  - BOOK
AU  - Crosby, Philip B.
TI  - Quality without tears: the art of hassle-free management
SN  - 0071002006
U1  - 658.562 
PY  - 1988///
CY  - New York
PB  - McGraw Hill Book Company
KW  - Quality assurance
KW  - Total quality management
N1  - Includes index
ER  -