Crosby, Philip B. <br/><br/>
Quality without tears  the art of hassle-free management 
by Philip B. Crosby 
 - New York  McGraw Hill Book Company  1988 
 - xiii, 205p. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0071002006 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562  / CRO