TY  - BOOK
AU  - Bank, John
TI  - Essence of total quality management
SN  - 8120309030
U1  - 658.562 
PY  - 2000///
CY  - New Delhi
PB  - Prentice Hall of India
KW  - Total quality management
KW  - Production management
KW  - Quality assurance
N1  - Includes index
ER  -