TY  - BOOK
AU  - Fitzsimmons, James A. Fitzsimmons, Mona J. & Bordoloi, Sanjeev K.
TI  - Service management: operations, strategy, information technology
SN  - 9789353161149
U1  - 658 
PY  - 2014///
CY  - Chennai
PB  - McGraw Hill Education
KW  - Fitzsimmons, Mona J.
ER  -