Fitzsimmons, James A. Fitzsimmons, Mona J. & Bordoloi, Sanjeev K. <br/><br/>
Service management  operations, strategy, information technology 

 - 08th ed. 
 - Chennai  McGraw Hill Education  2014 
 - xviii, 524p. 
<br/><br/><label>ISBN: </label>9789353161149 
<br/><br/><label>Subjects--Personal Names: </label><br/>Fitzsimmons, Mona J. Bordoloi, Sanjeev K. 
<br/><br/><label>Dewey Class. No.: </label>658  / FIT