TY  - BOOK
AU  - Fitzsimmons, James A., Fitzsimmons, Mona J. and Bordoloi, Sanjeev
TI  - Service management: operations, strategy, information technology/ by James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi
SN  - 9789353161149
U1  - 658 
PY  - 2014///
CY  - Chennai
PB  - McGraw Hill Education
ER  -