Fitzsimmons, James A., Fitzsimmons, Mona J. and Bordoloi, Sanjeev <br/><br/>
Service management  operations, strategy, information technology/ by James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi 

 - 8th ed. 
 - Chennai  McGraw Hill Education  2014 
 - xviii, 524p. 
<br/><br/><label>ISBN: </label>9789353161149 
<br/><br/><label>Dewey Class. No.: </label>658  / FIT