TY - BOOK AU - Fisher, Roger AU - Ury, William AU - Patton, Bruce TI - Getting to yes SN - 9781847940933 U1 - 158.5 PY - 2012/// CY - London PB - Random House KW - Negotiation N2 - ABOUT GETTING TO YES The key text on problem-solving negotiation-updated and revised Getting to Yes has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated and revised, it offers readers a straight- forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken ER -