IT service management:
Material type: TextPublication details: New Delhi: Viva Books, 2011Description: xxiv, 188pISBN:- 9781906124199
- 004.068 BRE
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Book | IIM Kashipur | 004.068 BRE (Browse shelf(Opens below)) | Available | 337 |
Includes index.
ITIL and IT Service Management have been practised successfully around the world for more than 20 years. ITIL is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. It was developed following the recognition that organizations were becoming increasingly dependent on IT to satisfy their corporate aims and meet their business needs. Such dependence leads to an increased requirement for reliable, high-quality IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management.
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