Conflict, Culture and Communication [electronic resource].

Description based upon print version of record.

Index

Cover; Half Title; Title Page; Copyright Page; Table of Contents; Introduction; 1. Communication across cultural contexts; 1.1 Demographics, context and conflict; 1.2 Implications for conversational conflict; 1.3 Implications for effective communication; 1.4 Summary; References; 2. Conflict orientation; 2.1 Conflict: micro and macro level; 2.2 Conflict: definition and terminology; 2.3 Preference structure; 2.4 Orientations and their impact; 2.5 Summary; References; 3. Conversational style; 3.1 Stylistic preferences and their impact on conflict; 3.2 Summary; References; 4. Conflict markers

4.1 Conflict markers as early warning signs4.2 Diversity of markers and cultural preferences; 4.3 Idiosyncratic marking styles; 4.4 Cultural inclinations for conflict markers; 4.5 Summary; References; 5. Multimodality and conflict; 5.1 Cultural differences and their role in the escalation of conflict; 5.2 Intentional conflict incitement; 5.3 Unintentionality and bias; 5.4 multimodal communication practices as conflict triggers; 5.5 Multimodal cues: cause versus effect; 5.6 Summary; References; 6. Interpersonal relationships and network structures; 6.1 Relationship formation

6.2 Social networks6.3 Obligations and reciprocity; 6.4 Summary; References; 7. Relational conflict; 7.1 Relational stability; 7.2 Conflict and social networks; 7.3 Summary; References; 8. Conflict negotiation; 8.1 Cultural conflict approaches; 8.2 Negotiation strategies; 8.3 Unresolved lingering conflict; 8.4 Benefits of resolving conflict; 8.5 Summary; References; 9. Conflict mediation; 9.1 Contract-based versus relationship-based working practices; 9.2 Conflict facilitation, intermediaries and mediation; 9.3 Regulation and legislation; 9.4 New light on old ways; 9.5 Summary; References

Conflict, Culture and Communication provides a coherent, research-informed overview of conflict and intercultural communication. Aimed at encouraging and enabling conflict prevention, this book contributes to a better understanding of the factors that create, foster and exacerbate conflict in intercultural interaction and discusses how conflict can be handled, managed and resolved once it has manifested. Furthermore, this book: Critically assesses the repercussions of prevalent conflict management approaches, providing insights into best practices and sustainable conflict resolution outcomes. Combines insights from multiple disciplines and cultures, includingAsia, Europe, Oceania, and North and South America, in order to arrive at a holistic and balanced understanding of the complexities inherent in negotiating conflict across cultural contexts. Avoids cultural stereotyping by discussing both between-culture variation and within-culture variation. Conflict, Culture and Communication is essential reading for students and researchers of applied linguistics, communication studies and international business, as well as anyone interested in learning more about this growing area.

OCLC-licensed vendor bibliographic record.