Total quality management:
Material type: TextPublication details: New Delhi: Tata McGraw-Hill, 1997.Description: xvi,739pISBN:- 0074631861
- 658.562 AHL
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Book | IIM Kashipur | 658.562 AHL (Browse shelf(Opens below)) | Available | 11509 |
Includes index.
A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
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