Service management:

By:

Fitzsimmons, James A

Contributor(s):

Fitzsimmons, Mona J

Material type: Text

TextPublication details: New Delhi: Tata McGraw Hall, 2006Edition: 5th edDescription: xiv, 605pISBN:

9780070615663

Subject(s):

DDC classification:

658.048 FIT

Summary: The most comprehensive and widely used introduction to service operation book available today.Written by one of the top authorities on the subject, the Fifth Edition of Service Management: Operation, Strategy, Information Technology continues as a market leader by balancing conceptual and applied coverage of service operations and management. The book covers both strategic and operational issues pertaining to service. The breadth of this text's coverage spans qualitative and quantitative aspects of service management.

Item type:

Book

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	IIM Kashipur	658.048 FIT (Browse shelf(Opens below))	Available		61

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Previous	658.00954 CRE Creative and innovative excellence for world in motion/	658.022 ALT Enterprisewide resource planning theory and practice	658.04 HBR HBR guide to smarter networking	658.048 FIT Service management: operations, strategy, and information technology/	658.048 VOL Voluntary and non-profit management Human resource management, the role of boards and fundraising	658.048 VOL Voluntary and non-profit management key managerial challenges: strategic management and marketing, and accountability and performance	658.048 VOL Voluntary and non-profit management Vnpos and the provision of public services	Next

Includes bibliographical references and index.

The most comprehensive and widely used introduction to service operation book available today.Written by one of the top authorities on the subject, the Fifth Edition of Service Management: Operation, Strategy, Information Technology continues as a market leader by balancing conceptual and applied coverage of service operations and management. The book covers both strategic and operational issues pertaining to service. The breadth of this text's coverage spans qualitative and quantitative aspects of service management.

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