Service innovation How to go from customer needs tobreakthrough services
Bettencourt, Lance A Ulwick, Tony
Service innovation How to go from customer needs tobreakthrough services - New Delhi McGraw Hill 2010. - xxix, 255p.
9780071713009
658.812
Service innovation How to go from customer needs tobreakthrough services - New Delhi McGraw Hill 2010. - xxix, 255p.
9780071713009
658.812