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Service management operations, strategy, information technology/ by James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi

Fitzsimmons, James A., Fitzsimmons, Mona J. and Bordoloi, Sanjeev

Service management operations, strategy, information technology/ by James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi - 8th ed. - Chennai McGraw Hill Education 2014 - xviii, 524p.

ISBN: 9789353161149

Dewey Class. No.: 658 / FIT

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